COVID-19 TOUR UPDATE
COVID-19
Coronavirus has been a rapidly changing situation and we continue to monitor the current situation and local government regulations to keep all our guests safe. If you have any questions in relation to our current COVID19 policies or cancellation policies, please don't hesitate to get in contact with us.
UPDATE : Masks are no longer Mandatory on our tours.
More Flexible Booking Conditions
Because of the uncertainty surrounding international travel departures now and into the future, we have
changed our Cancellation Policy to allow for more flexibility. We now offer a free 14 Day Cancellation Policy and only a 25% Deposit required to secure a tour date. Full refunds will also be given to any tour cancelled due to the recurrence of any COVID-19 restrictions.
Stringent Cleaning
We have increased the frequency of disinfecting surfaces and high traffic areas between each tour, and hand sanitizer will be available to all of our guests.
Socially Distancing
Where possible, we will encourage guests to socially distance as much is physically possible during the tour. We also ensure that all staff members will be wearing the necessary PPE based on the health advice at the particular time of your tour date.
Mobile QR code Check-In
We have currently suspended the need for electronic record keeping using the official Victorian Government Mobile QR Code Service to help with contact tracing efforts, in line with recent government relaxing of the rules.
Staff Wellness Checks
All our guides receive daily wellness checks to ensure they are healthy and symptom-free for their upcoming tour. Likewise, If you or anyone in your group is experiencing symptoms, we will work directly with you to reschedule your tour.
Mask Wearing No Longer Mandatory
As of October 2022, the wearing of masks inside tour vehicles is longer mandatory. Our guides still carry spare masks incase you would still prefer to wear one and have forget your own mask (or lose it during the tour).
Private Tour Vrs Group Tour?
While a group tour can bring about many benefits (such as cost reduction), COVID-19 has encouraged many to travel within “social bubbles,” small groups of families or friends, rather than with total strangers, to reduce the risk of contracting COVID-19.
More Flexible Booking Conditions
Because of the uncertainty surrounding international travel departures now and into the future, we have
changed our Cancellation Policy to allow for more flexibility. We now offer a free 14 Day Cancellation Policy and only a 25% Deposit required to secure a tour date. Full refunds will also be given to any tour cancelled due to the recurrence of any COVID-19 restrictions.